Privacy Policy
At Blooms by Bex, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website [https://bloomsbybex.co.uk] or our services.⸻
1. Information We CollectWe may collect the following types of personal data:•Name, email address, phone number, and postal address•Wedding or event details (e.g. date, venue, flower preferences)•Payment details (processed securely via our payment provider)•Information you provide when contacting us or filling out formsWe do not knowingly collect personal information from anyone under 18.⸻
2. How We Use Your InformationYour personal data may be used to:•Process and deliver your flower orders and bookings•Respond to enquiries and provide customer support•Manage wedding and event consultations•Send service updates, invoices, and booking confirmations•Share marketing updates (only if you have opted in)⸻
3. Marketing & Communication•We may send you emails about our services, offers, or floral inspiration if you have subscribed to our mailing list.•You can unsubscribe at any time by clicking the “unsubscribe” link in emails or by contacting us directly.•We will never sell or share your personal data with third parties for marketing purposes.⸻
4. Cookies & Website TrackingOur website may use cookies and analytics tools to:•Improve site performance and user experience•Monitor website traffic and visitor behaviour•Remember preferences and settingsYou can disable cookies through your browser settings, but this may affect website functionality.⸻
5. Data Storage & Security•Your data is stored securely and only accessible to authorised staff.•Payment data is processed by trusted third-party providers (we do not store card details).•We take reasonable steps to prevent data loss, misuse, or unauthorised access.⸻
6. Sharing of DataWe only share your data when necessary to:•Process payments (via secure payment providers)•Deliver flowers through couriers or delivery partners•Comply with legal or regulatory obligations⸻
7. Your Rights (UK GDPR)You have the right to:•Access the personal data we hold about you•Request corrections or updates to your data•Request deletion of your data (“right to be forgotten”)•Object to certain types of data processing•Withdraw consent for marketing communications at any timeTo exercise your rights, please contact us (see Section 9).⸻
8. Data Retention•Customer order details may be retained for up to 6 years for accounting and legal purposes.•Marketing data is kept until you unsubscribe or request deletion.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Blooms by Bex
📍 Greenacres, Rosemarket Road, Sardis, Milford Haven, Pembrokeshire, Wales
📞 07846130281